At Inxili, we strive to ensure that you are satisfied with your purchase. This Refunds and Returns Policy outlines your rights and our obligations regarding returns, refunds, and exchanges, in line with the Consumer Protection Act, 68 of 2008 (CPA), and other applicable South African laws.
1. Returns Eligibility
- You may return most products purchased from our online store within 7 (seven) days of receiving them (the “cooling-off period”) for a full refund, provided the goods are:
- Unused and in their original condition.
- In the original packaging with all seals, labels, and accessories intact.
- Accompanied by valid proof of purchase (order confirmation, receipt, or invoice).
- Unused and in their original condition.
- Certain products cannot be returned or refunded unless defective, including:
- Personal care items (e.g., cosmetics, hygiene products).
- Perishable goods (e.g., food, beverages).
- Digital products or downloadable software.
- Gift cards or vouchers. These are non-refundable.
- Personal care items (e.g., cosmetics, hygiene products).
2. Defective or Damaged Goods
- If you receive goods that are defective, damaged, or not as described, you have the right to:
- Return the item within 30 (thirty) days of purchase.
- Request a repair, replacement, or refund at no cost to you.
- Return the item within 30 (thirty) days of purchase.
- Defects must not be due to misuse, abuse, or normal wear and tear.
3. Return Process
To initiate a return:
- Contact Inxili
- Provide your invoice number, product details and reason for return.
- Once approved, the product must be returned to the designated return address.
Return shipping costs may be the responsibility of the customer unless the return is due to an error from Inxili.
4. Refund Process
- Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days, using the original method of payment unless otherwise agreed.
- Refunds exclude original shipping costs unless the return is due to our error or defective goods.
- If you paid via EFT, credit card, or another payment gateway, please allow additional time for your bank to process the credit.
5. Exchanges
- We may offer an exchange for items that are the wrong size, colour, or style, subject to stock availability.
- Exchanges must be requested within 7 days of receipt and comply with the same conditions as returns.
- You may be responsible for return shipping costs unless the exchange is due to a mistake on our part.
6. Return Shipping
- To return a product, please contact us at info@inxili.co.za to arrange the collection or receive instructions for return.
- You will be responsible for return shipping costs unless:
- The item is defective or not as described.
- The wrong item was delivered.
- The item is defective or not as described.
7. Limitations
- Sale or clearance items are non-refundable unless defective.
- We reserve the right to refuse returns if the goods do not comply with this policy.
- Any refunds granted outside the CPA requirements are at the sole discretion of Inxili.
8. Contact Us
For any queries or to initiate a return, please contact:
📧 Email: info@inxili.co.za
📞 Phone: 069 790 5909 to refunds and returns.
9. Policy Updates
This policy may be updated from time to time at the discretion of Inxili.
“Nothing in this policy limits the consumer’s rights under the Consumer Protection Act.”